Introduction

If you are having trouble using a Scottish Power Recharge charging point, this guide can help you check the most common causes and try simple fixes first. It also explains the correct payment methods and what to do if the app or RFID card is not working as expected.

Issue description

This article covers common charging point issues, including payment method problems, app login issues, and RFID card recognition problems. In some cases, the issue may be caused by a temporary fault at the charging point or a more serious technical problem that cannot be fixed by restarting the charger.

Signs

You may need this guide if you experience any of the following:

• The charging point will not start a session
• Your payment method is not accepted
• The app will not let you sign in
• Your RFID card is not being recognised
• The charger appears to be faulty or unresponsive

Basic troubleshooting steps

Try these checks before contacting support:

1. Check that you are using a supported payment method. Scottish Power Recharge charging points accept RFID card, app, or Apple Pay.

2. If you are using the app, log out and then log back in using your email address.

3. If you are using an RFID card, make sure the card is linked to your account.

4. Try the charging point again after a short wait. Some issues are temporary and may clear on their own.

5. If the charging point still does not work, the issue may be more serious and may take time to fix. Restarting the charger may not resolve it.

App troubleshooting

If you are having trouble with the Scottish Power Recharge app, follow these steps:

1. Open the app and log out of your account.

2. Log back in using the email address linked to your account.

3. Try starting the charging session again.

RFID card troubleshooting

If your RFID card is not working, check the following:

• Make sure the RFID card is linked to your Scottish Power Recharge account
• Check that you are presenting the card correctly at the charger
• Try the card again after a short wait

When to contact support

Contact support if you have checked the payment method, app, and RFID card steps above and the charging point still does not work. You should also contact support if the charger appears to have a severe fault, is unresponsive for a long period, or the issue is affecting multiple charging attempts.

Some charging point issues can take time to fix, especially if the fault is more serious. In these cases, restarting the charger may not resolve the problem immediately.

Additional information

For the fastest help, have the charging point location, time of the issue, and details of the payment method you used ready when you contact support.

If your issue is related to the app or RFID card, include the email address on your account and any relevant card details so support can investigate more quickly.