This guide will act as a handbook with all relevant information regarding admin duties. This will cover all the basics along with a number of links to other useful guides.
Logging in
The first thing you will need to do is login to the Fuuse platform. In your browser, enter app.fuuse.io.
If the platform has been whitelabelled for you, the URL would be your company name followed by chargingsites.co.uk
For example, if your company was called icharger, your domain URL would be icharger.chargingsites.co.uk (if you are unsure about this, please contact support@fuuse.io)
Once you have entered the URL in your browser, you will see an option to sign in. Press the sign in button and use the credentials you have been given by your Fuuse contact. If you have not received the logins, please contact support@fuuse.io
(For whitelabelled systems, your company logo would appear as opposed to the Fuuse defaulted background).
Dashboard - Overview
Once you are logged into the Fuuse platform, you will be presented with the dashboard overview screen. In the top middle, you will notice a dropdown box where you can change the date from which the data displays. The dashboard overview section essentially acts as a summary where you can see:
- Energy delivered - Energy (Kwh) that has been delivered from the charging points to vehicles.
- Total Energy cost - The cost of the energy delivered by the chargers
- Live charger status - A live view of current charger statuses. Whether they are available, unavailable, preparing or faulted etc
Dashboard - Revenue
Click "Revenue" to see a breakdown of the charger revenue for the time period selected.
Dashboard - Utilisation
Click "Utilisation" to see a breakdown of charger utilisation for the time period selected.
Dashboard - Sustainability
Click "Sustainability" to see data relating to the ecological benefits of your chargers
Dashboard - Downloading Data
Click "Download Report" on the top right of the screen to be able to download any of the data displayed within the Dashboard areas, for any time period
Accessing chargers
As an admin user, you will likely need to view and maintain the the chargers. This can be done via two areas; Charging sites and Chargers
To access these areas, you can head into the network section tab within the navigation menu.
If you click into the charging sites section, you will see a list of all charging sites currently available. To access the chargers, you can click the See details button. This will then present you with all the chargers located within that site.
You may also access the chargers from the chargers tab within the navigation menu.
This will present you with a list of all the chargers (EVSE's) that have been set up. You may also view some basic information o this page; number of sessions in the last 30 days and approx energy in the last 30 days. A report may also be extracted from this area, if needed.
Troubleshooting and logs
Chargers can sometimes present faults and lose connectivity, there are a number of charger logs that can be accessed via the platform.
You will need to access the chargers (either via the site or 'chargers' area from the navigation menu). Once you have clicked into the charger, you will immediately have visibility of the status. From here select the logs tab and tick the type of log you wish to view. Available logs are as follows:
- Boot notification - These are updated once a charger has been pointed at Fuuse and if any resets have been performed on the charger. If the charger has been reset locally, a boot notification will also be received.
- Status update - This shows a status of the connector. This is the main place to check for any issues and charger error codes that are pulled across to Fuuse, from the charger.
- Authorisation - This captures any RFID tokens that have been used to initiate a session, and any failed attempts to initiate a charge session.
- Heartbeat - These usually occur every minute or so. If there is an issue with the connection, the charger will not be producing a regular heartbeat.
- Meter reading - Live meter readings being received from a charger when a vehicle is plugged in and charging successfully, this shows number of kW being delivered to the vehicle.
- Charging profile - OCPP (Open Charge Point Protocol) Charging profiles enable a CPMS (Charge Point Management Systems) to control the maximum amperage allowed on a charger at a specific point in time. Fuuse uses these profiles to deliver two key things: Load Balancing & Scheduled Charging Hours.
- Firmware - Most OCPP connected chargers support the delivery of a new Firmware to the charger. This is the software that runs on your charger and keeps it in communication with Fuuse. Typically, it is supplied by the vendor of the charger itself.
There are a number of actions that can be performed within the platform.
When access a charger, you will see an 'actions' button which you can click on, this will open a drop down list of the following:
- Start session - Start a session manually, can be used is a user is having difficulty initiating a session.
- End session - End a session manually.
- Soft reset - Perform a soft reset on the charger. This will essentially act as a refresh of the platform.
- Hard reset - Reset the charger fully, this will take the charger offline - please note that timings vary from charger to charger. Once the reset is complete, the charger will come back online.
- Unlock connector - This will look to unlock the charger from the connector - please note that not all chargers may accept the request.
- Change settings - This will allow you to configure bespoke settings on the charger, it is unlikely that you will need to use this option and recommend contacting support@fuuse.io before changing any settings.
- Update firmware - This will allow you to update the firmware on the charger. You will need the firmware URL if you are to do this
- Send Max Charging Profile - This sends a command to the charger to charge at the maximum rate possible
- Clear charger schedule - This sends a command to the charger to clear any restrictive schedules that may be set at charger level
- Set Available - this puts the charger into the "Available" status on Fuuse
- Set Unavailable - this puts the charger into the "Unavailable" status on Fuuse
- Clear local charger list - this asks the charger to delete any locally stored RFID cards
- Delete Charger - this will delete the charger from the site.
Useful guide links
There are a number of useful guides and videos which can advise you in more detail about specific areas of the system. These can be found within the Support tab in the navigation menu, under the knowledgebase section.
You can also visit:
https://support.fuuse.io/knowledge/fuuse-portal