This guide provides a comprehensive overview of the steps to verify whether your charger is currently offline in Fuuse. Additionally, it delves into the various factors that may lead to the charger being displayed in an 'unavailable' status, despite the fact that it is still able to communicate with the Fuuse portal.
There are several reasons why a charger might appear as offline/unavailable in Fuuse.
Even if the charger shows signs of communication with Fuuse, it does not necessarily mean that it is functioning correctly. The 'unavailable' status can arise from a variety of technical glitches, network issues, or configuration errors that may prevent the charger from being fully operational. By following the steps outlined in this guide, you will be better equipped to diagnose and resolve any issues regarding your charger’s status.
In the event that your charger has lost communication with the back office, please try the following:
- Power cycle your charger at the site (turn it off and then on).
- Verify the configuration settings within your charger's application.
- Contact your installer to arrange a site visit for a thorough inspection of the charger.
It is important to note that no actions can be taken from the Fuuse back office if a charger is experiencing a loss of communication. A hard reset will only be effective if the charger is still able to communicate with the back office.
Alternative options you may want to try:
1- Checking the 'last communicated' date and time
2- Checking your charger's 'identifier' setup