Charging cables can occasionally become locked in an Easee charger. The below steps can allow a driver to resolve the issue without needing to contact driver support.

What the driver can do on their end:
Before needing to call driver support, a driver can follow these steps to release a locked cable in an Easee charger:

1. Press and hold the pimple-sized button located above the light strip
2. At the same time, push the cable up firmly into the socket
3. Hold both for three seconds
4. The cable should then release

If the driver still cannot release the cable, the next step would be for the CPO to unlock the socket.

Instructions on how to release a locked cable from an EV charger through the Fuuse Platform Remote Maintenance tools.