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Onboarding Checklist For Installers

Updated

🛠️Pre-Installation Checklist

  • Confirm the charger model is supported by Fuuse (OCPP 1.6J compliant).
  • Ensure the charger's firmware is up to date.
  • Ensure SIM/network coverage or wired internet is available at the install site.
  • Ensure you have the charger serial number (this is the hardware ID/OCPP ID)
  • OCPP endpoint URL (to configure in charger, depending on your charger make/model this will either be ws://hw.fuuse.io:9998/ OR wss://hw.fuuse.io:9999/)
  • Authentication credentials to log into charger's configuration app or portal (if required)
  • Network settings (APN, static IP info, etc. if applicable)
  • Contactless terminal registration (Please share terminal IDs with your Account Manager at Fuuse for registration, process can take up to 2 weeks for Payter)

 

🌐Back-Office set up

If you're new to Fuuse, follow our comprehensive guide for setting up sites and chargers in Fuuse

  • Organisation set up in the Fuuse portal
  • Site set up
  • Charger set up
  • Tariff set up
  • Access Control Profile set up (set parameters for charging via app, web or contactless)
  • Contactless terminal set up (if applicable)
  • RFIDs (if applicable)
  • Fuuse Public - For Roaming Cards/apps (AllStar, Electroverse etc - if applicable)
  • End client access to portal for management, monitoring and reporting purposes
  • Billing information (for monthly remittance)

  • VAT number added to organisation details (if applicable)

    Other things to consider:

  • Are QR code stickers required for app access?
  • Is a driver support number required? (For public charge points, a free 24/7 driver support helpline is required, please speak to your account manager at Fuuse)

 

⚙️Configure Charger to Point to Fuuse

  • Access the charger’s local configuration interface (via app, browser, or direct connection).
  • Set the charger’s OCPP endpoint URL to the Fuuse back office endpoint (ws://hw.fuuse.io:9998/ OR wss://hw.fuuse.io:9999/ — verify exact URL with Fuuse Support).

  • Enter network settings according to requirements on site (Hardwired, WiFi, SIM) - 

    If using Fuuse sim, APN details are:

    APN: tel.mobius.cxn
    Username: mobiustel
    Password: mobiustel
     

    In case of firewall issues, please find below settings to connect to the Fuuse Servers:

    IP address is: 51.132.17.39
    Whitelist wss://hw.fuuse.io:9999/ and ws://hw.fuuse.io:9998/
    Ensure ports 9998 and 9999 are open.
    Firewall settings should be TCP
     

  • Ensure all other settings are correct in charger configuration settings
  • Save and reboot the charger.

 

📡Verify Charger is Communicating with Fuuse

  • Log into the Fuuse back office portal https://app.fuuse.io/
  • Navigate to the charger in Fuuse
  • Ensure status is showing as “Available" -
  • Initiate a test charge session if possible.
  • Confirm charger settings in Fuuse (e.g., tariffs, access permissions, labels).

 

🚨Troubleshooting: Charger Not Communicating with Fuuse

There are various issues that may arise on a charger once it has been commissioned. These will largely fall into several categories: Communications, Hardware Configuration, Back Office set up etc. Diagnosing where a fault lies can often be tricky and requires experimentation. 

A - Check Physical/Network Connectivity

  • Is the charger powered on?
  • Does the charger have a stable internet connection (LTE/Ethernet)?
  • If using SIM, confirm SIM is active and has data (Fuuse sims are activated upon dispatch, we do not need to "active" them to allow data breach).
  • If using Ethernet, test the cable and check DHCP/static IP settings.

B - Check OCPP Configuration

  • Is the OCPP endpoint URL entered exactly as required by Fuuse? No spaces before or after URL?
  • If you have tried the ws://hw.fuuse.io:9998/ URL without success, try wss://hw.fuuse.io:9999/ or removing the forward slash from the end of the URL
  • Does the charge point ID/serial number/OCPP ID match the ID used in Fuuse back office?
  • Does the charger require a firmware update?
  • Restart the charger after updating config.

C - Test with Another Network

  • Try using a mobile hotspot or a known working network to rule out site or sim issues.

D - Check charger communication in Fuuse

E- Contact Support

  • Gather screenshots of config.
  • Provide Fuuse support with:
  1. Serial number
  2. Make/model of charger
  3. Site name or account name

 

📌Notes:

Keep firmware up to date — some communication bugs are resolved in newer versions.

If you require assistance on site, please alert the support team in advance of site visit and have either an EV to test with or metrel unit.

 

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