Each home charging session moves through a series of statuses as it is processed and paid. This article explains what each status means and what you can expect at each stage.

The four statuses

Pending

The session has been recorded by Fleet 360 and is waiting to be processed. Most sessions will sit in Pending status for the majority of the month until the billing cycle runs.

Confirmed

The session data has been reviewed and the reimbursement amount has been confirmed. The cost has been calculated using your energy tariff and the session is queued for payment.

Paid

The reimbursement has been credited to your energy account. This is the final state for a session that has been successfully processed. You will usually see sessions move to Paid between days 20 and 24 of each month.

Refunded

A payment that was previously made has been reversed. This can happen if a session was processed in error or if there was a billing correction. If you see a session marked as Refunded and you were not expecting it, contact Fuuse support with the session details.

A note on session dates

Sessions are recorded against the date they end, not the date they start. If you begin charging late at night and the session ends after midnight, it will appear under the following day in your Charging History. This is expected behaviour and does not affect how the session is calculated or reimbursed.

If a session is stuck in Pending

Sessions remain in Pending for most of the month before the billing cycle runs. If a session has been in Pending status for more than 35 days, check that your charger, vehicle, and energy tariff are all still connected. If everything looks correct and the session has still not progressed, contact Fuuse support.