Home reimbursement is paid monthly. This article explains what is tracked, how your reimbursement amount is calculated, and when you can expect to see it in your energy account.
What is tracked
Fleet 360 automatically records each home charging session using data from your home charger and vehicle. It logs the amount of energy used in kWh and applies your energy tariff rate to calculate the cost of that session.
You do not need to submit anything manually. Sessions are tracked in the background each time you charge at home.
How your reimbursement is calculated
Your reimbursement amount is based on two pieces of information:
- The energy used during the session in kWh, recorded by your home charger
- Your energy tariff unit rate, which you connect during onboarding
The two figures are multiplied together to give the cost of each session. These are added up across the month to give your total reimbursement.
If your tariff changes, update it in your account settings so future sessions use the correct rate. Sessions already processed will not be recalculated.
When you receive your reimbursement
Reimbursement is processed on a monthly cycle:
- Throughout the month: sessions are tracked and costs calculated as you charge
- Days 1 to 6 of the following month: session data is consolidated
- Days 13 to 18: data is processed for payment
- Days 20 to 24: reimbursement appears as a credit in your energy account
You will not receive a separate payment or bank transfer. The reimbursement is applied directly to your energy account as a credit against your bill.
Checking your reimbursement status in the app
You can see the status of each home session in the Fuuse app under Charging History. Sessions move through the following states as they progress through the monthly cycle:
- Pending — the session has been recorded and is awaiting processing
- Confirmed — the session has been processed and the reimbursement amount is confirmed
- Paid — the reimbursement has been credited to your energy account
If a session is missing or the amount looks wrong
Check that your charger, vehicle, and energy tariff are all still connected in your account. If a connection has lapsed, sessions during that period may not have been tracked correctly.
If the issue persists after reconnecting, contact Fuuse support with the date and approximate time of the affected session.