If you expect to see a charging session in your Fuuse app but it is not appearing, there are a few common causes. This article walks through the most likely reasons and how to resolve them.
Check your charger connection
Fleet 360 tracks sessions by reading data from your home charger. If your charger has lost its connection, sessions from that period will not have been captured.
In the Fuuse app, go to Account and then My Charger. Check the charger status:
- Connected - your charger is communicating with Fleet 360 normally
- Pending - your charger is in the process of connecting, usually just after setup
- Disconnected / Not connected - your charger has lost contact with Fleet 360 and sessions may not be captured
- Manual - your charger cannot share data automatically; sessions may need to be submitted manually
If your charger shows as Disconnected or Not connected, try restarting your home charger and router. If the status does not recover within a few hours, contact Fuuse support.
Check your energy tariff
Fleet 360 uses your energy tariff to calculate the cost of each session. If your tariff is not connected or has expired, sessions may still be recorded but the reimbursement amount may be incorrect or the session may not complete processing.
In the Fuuse app, go to Account and then My Tariff. If it shows as Disconnected or Manual, you will need to reconnect it or update your tariff details.
Check your vehicle connection
For some charger and vehicle combinations, Fleet 360 also reads data from your vehicle. Go to Account and then My Vehicle to check that your vehicle is still connected and showing the correct registration.
Sessions may still be processing
If you charged recently, the session may still be on its way. Sessions typically appear in your Charging History within a few minutes, but in some cases it can take up to 24 hours. If the session has not appeared after 24 hours, follow the steps above to check your connections.
If everything looks connected but sessions are still missing
Contact Fuuse support with the date, approximate start and end time, and the registration of the vehicle you were charging. The support team can check what was recorded at the time and investigate any gaps.